Up a ladder when the phone rings?
If you can't answer, the caller gets a text from your business straight away asking what they need. Their reply comes to your phone, and you ring them back when you're free, before they've rung the next name on Google.
Ring the demo lineFor plumbers, sparkies, roofers and heating engineers around Eastbourne and Sussex. Works with your existing mobile number.
Hi, sorry we missed your call - this is Smith Plumbing. What can we help with? Reply here and we'll get back to you shortly. Reply STOP to opt out.
Hi, boiler's stopped and we've got no hot water. Any chance someone could come out tomorrow?
What your customer sees on their phone. Their reply is forwarded to yours straight away.
Try it now on your own phone
Ring the number. You'll hear a short message, the call ends, and a text lands a few seconds later from our demo business. Reply to it and the reply comes straight through to me, the same way your customers' replies would come to you.
How it works
- We sort a quick setting on your phone together so calls you don't answer go to your Text-Back number. Your own number stays the same, and calls you do pick up are untouched.
- Whenever you miss a call from a mobile, that person gets a text from your business within a few seconds.
- If they reply, it comes through to your phone as a normal text with their number on it. Call or text them back whenever suits.
That's it. No app to install, no logins, nothing to remember day to day.
What else it does
- Google reviews. When a job's done, text DONE and the customer's number. Two days later they get a polite text asking for a review, with your Google link. Never before 9am or after 8pm.
- Monday report. A text first thing every Monday: missed calls caught, customers who replied, reviews asked for. Text REPORT for an update whenever you like.
- Your own stats page with your recent missed calls, so you can see it working.
- No spamming your customers. Someone who rings three times gets one text, not three. Anyone who replies STOP is never texted again. Landlines and withheld numbers are skipped.
- Your wording. The text can say whatever you'd say, and I'll change it whenever you want.
What it costs
£79 a month plus £149 to set up
That covers everything: your Text-Back number, the texts, reviews, reports, and me sorting anything that needs changing. There's no contract, so if it isn't earning its keep, you can stop.
If it saves you one job a month that would've gone to someone else, it's paid for itself.
Founding offer for the first two local trades: your first month free, in return for an honest testimonial and an introduction to two other trades you reckon it'd suit.
Things people ask
Do I keep my number?
Yes. Customers ring your mobile like they always have. The text comes from your Text-Back number, a UK mobile, with your business name in the message, so they know exactly who it is.
Does it work on my phone?
It's a setting with your network rather than an app, so iPhone or Android doesn't matter. It works on most UK networks, and I test it on yours when we set it up.
What if I answer?
Then nothing happens. It only kicks in when you can't pick up, you're already on a call, or you've got no signal.
Who you'll be dealing with
I'm Joe, I'm based in Eastbourne, and I built Text-Back for one-person and small trade businesses who can't always get to the phone. I set every customer up myself, either in person or over the phone, and if anything needs changing you text or ring me, not a call centre.
Joe
Want it on your number?
Pop your details in and I'll give you a ring, usually within a day. It's a quick chat to see if it suits you, no hard sell.
Rather email? botforgechat@gmail.com